Refund policy

Returns and refunds

Every IronHive Co. garment is printed to order. Nothing sits in a warehouse waiting, which means there is no stock for a returned piece to go back into.

If something is wrong, we make it right. Damaged in transit, a flawed print, the wrong item or size in the package — contact us within 30 days of delivery at support@ironhiveco.co with your order number and photos of the issue. We will send a replacement or refund the order in full at no cost to you.

Sizing. If the fit is wrong, we will send the correct size once, free, within 30 days of delivery. Write to us with your order number and the size you need. There is no charge and no fee.

Change of mind. If you decide within 30 days of delivery that you do not want the piece, we will refund the order in full to the original payment method.

You do not need to ship anything back. Ever. Return postage on a made-to-order garment costs more than the garment is worth to us, and the piece cannot be resold. There is no return shipping cost to you because there is no return shipment. Keep it, pass it on, or use it as a rag. That is the whole policy.

Garments may be worn or tried on. We only ask that you not send anything back, because we do not want it back.

Why we ask for photos. They tell us whether the problem happened at the printer or in transit, and that is the only way the fault gets corrected rather than repeated. Photos are only needed for damage or print flaws — not for sizing or change of mind.

Size charts are on every product page. The heavyweight blanks grade differently from the standard ones; the chart is worth reading before ordering. If you are between sizes, write to us before you order and we will tell you what we would do.

Refunds are issued to the original payment method and post within 7 business days.

IronHive Co. LLC · 3019 NW Stewart Parkway Suite #304 PMB142, Roseburg, OR 97471